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Contact Us

For account issues, billing questions, technical problems, or general feedback, reach out directly:

admin@thefirefightermedic.com
How do I reset my password?

Use the "Forgot Password" link on the login page. If you don't receive a reset email within a few minutes, contact support directly.

How do I cancel my subscription?

You can cancel anytime from your account settings inside the app, or contact support and we'll take care of it for you.

My payment failed — what happens now?

You'll receive an automated email with a secure link to update your payment method. Your access continues uninterrupted while you update billing — reach out if you have any trouble.

I found a bug or a question that seems wrong

We take content accuracy seriously. Email us the specific question or issue and we'll review it directly.